Shipping policy


At IBHI, every product is handcrafted with care and attention to detail. We ensure timely production and reliable delivery so your experience remains seamless.

Order Processing Time

  • Ready Stock Products: Dispatched on the same day or within 24 hours
  • Made-to-Order / Preorders: Require 4 to 7 working days for production

Shipping Timelines (India)

  • Gujarat & Maharashtra: Delivery within 3 working days
  • Rest of India: Delivery within 5 to 6 working days

International Shipping Timelines

  • USA, Australia & Canada: Delivery within 10 working days
  • UK, UAE & Singapore: Delivery within 8 working days

Important Information

  • All timelines are in working days (excluding weekends & public holidays)
  • During peak seasons such as weddings, festivals, or sales, dispatch timelines may slightly extend
  • Once your order is shipped, you will receive a tracking link via WhatsApp or email
  • We ensure secure and careful packaging for all handcrafted products

Order Tracking

You will receive tracking details once your order is shipped. If you do not receive tracking within the expected time, please contact our support team.

International Orders - Duties & Taxes

  • International shipments may be subject to customs duties or import taxes
  • These charges are not included in the product price and must be paid by the customer

Frequently Asked Questions - IBHI

1. How long will my order take to deliver?

Delivery depends on whether your product is ready stock or made-to-order. Ready items are dispatched within 24 hours, while preorders take 4 to 7 working days to produce. Shipping timelines vary based on location.

2. Do you offer same-day dispatch?

Yes. All ready stock products are dispatched on the same day or within 24 hours.

3. What is the delivery time within India?
  • Gujarat and Maharashtra: 3 working days
  • Rest of India: 5 to 6 working days
4. Do you ship internationally?

Yes, we ship worldwide including the USA, UK, UAE, Canada, Australia, and Singapore.

5. How long does international delivery take?
  • USA, Australia, Canada: 10 working days
  • UK, UAE, Singapore: 8 working days
6. Will I be charged customs duty for international orders?

Yes, customs duties or import taxes may apply depending on your country.

7. Are your products handmade?

Yes, all IBHI products are handcrafted.

8. Why do brass elements look slightly dull over time?

Brass naturally reacts with moisture and may develop patina.

9. How do I care for my toran or brass décor?

Use a soft dry cloth or brass cleaner.

10. Can I customize sizes or designs?

Yes, customization is available for select products.