Worldwide Shipping Weekend — FAQ

The offer begins on 25 September 2026 at 12:00 AM IST and ends on 27 September 2026 at 11:59 PM IST. Indian Standard Time is followed throughout.

Because the offer is entirely website-based, orders placed after 11:59 PM IST on 27 September cannot be included.

A flat ₹5,000 per order, for eligible orders above ₹18,000.

Your cart must total ₹18,000 or more to qualify for the Worldwide Shipping Weekend rate.

No. Custom orders aren't accepted under this offer – only products, colours and sizes already available for selection on the website can be ordered.

No. Once an order is placed, we can't accommodate:

• Colour changes
• Size changes
• Product changes
• Customisation requests
• Addition of products to an existing order

Please check your cart carefully before completing payment.

No. Once payment is completed, the order can't be cancelled, modified or combined with another order.

No. B3G5, B3G10 and other website discount codes don't apply on international orders during the Worldwide Shipping Weekend – IBHI is already absorbing a substantial part of the international shipping cost to make this offer possible.

Orders placed under this offer aren't eligible for return or exchange, subject to any mandatory rights applicable under law.

IBHI sends international orders as duty-paid shipments. In six years of international shipping, our customers have not ordinarily been asked to pay additional customs duty on these shipments.

That said, customs regulations vary by destination. If any additional customs duty, import tax or government levy is imposed by the destination authorities, it is borne by the customer.

We've already removed several products that can't be shipped internationally due to dimensional or logistical restrictions. If you're unsure about a particular product, contact customer support before ordering and we'll advise you.

Yes. Achal Torans can be ordered for international shipping only up to 42 inches during the Worldwide Shipping Weekend, due to shipping limitations.

Orders begin going into production as they're received. We've planned production readiness specifically for this weekend and aim to dispatch all orders by 2 October 2026.

Allow approximately 12 days for international transit after dispatch. Timelines can vary depending on destination, courier movement and customs processing.

Yes. Tracking information is shared once your order has been dispatched.

All product prices and order values are displayed in Indian Rupees (INR).

Yes. The website supports major international payment methods, including Visa and Mastercard, through our international payment gateway.

Take a screenshot of the error and share it with customer support. We'll review it and guide you to the best solution.

WhatsApp us on +91 99788 14653 with the name used while placing the order. Our team will check the transaction on our backend and confirm whether your order was received, and share your order number if it was.

If the payment was deducted but no order was created, the amount is generally reversed to the original payment source within 5–7 working days, subject to your bank or payment provider's processing timelines.

No. Worldwide Shipping Weekend orders are accepted only through the IBHI website. WhatsApp remains available for support and product questions.

Yes, throughout. We expect a higher-than-usual volume of queries, so responses may take a little longer than usual – thank you for your patience.

Build your cart now. Finalise your products, sizes and colours, and ask us any questions beforehand. Once the offer goes live, you should ideally only need to review your cart and check out.